Privacy Statement

This Privacy Statement applies to information Plan A IT Pty Ltd, Inc. (“Plan A IT ,” “we,” “us,” or “our”) collects about you via the website (our “Website”).

“BroadBand Now” and “BBNow” are brands of Plan A IT Pty Ltd.

For purposes of this Privacy Statement, “Business Partners” means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information. “Personal Information” means information that can identify you, such as your name, telephone number and email address.

This Privacy Statement does not apply to the websites of any of our affiliates or Business Partners; or to any other third parties, even if links to their websites are on our Website. We recommend you review the privacy statements of the other parties with whom you interact.

Information Plan A Collects

When you use our Website, we may ask you to provide Personal Information when you:

  • Use our Website;
  • Request quotes, services, support, downloads, trials, whitepapers or information;
  • Place orders for products or services or register for events or webinars;
  • Participate in a survey;
  • Apply for a job, submit your resume/CV or create a candidate profile;
  • Register with this site;
  • Ask a question or report a problem with this site; or
  • Contact us for any other reason.

Personal Information we request may include your email address, name, physical address and telephone number. We may automatically collect other types of information when you visit our Website such as your network location, the Internet Protocol (IP) address of your computer, browser type and language, the Uniform Resource Locator (URL) of the website that referred you to our Website, average time spent on this site, and what sections or pages of our Website you visit.

How Plan A Uses the Personal Information We Collect

Plan A may use your Personal Information collected through this site to:

  • Deliver the services or carry out the transactions you have requested;
  • Send communications to you, such as your transaction status including order confirmation, information about new services, changes, or promotions;
  • Customise, analyse and improve our Website’s content, services and layout, our products, and our marketing and promotional efforts;
  • Enforce our conditions of sale, our Website terms and/or separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our Website, our business, or our products or services; or 
  • For other purposes, as disclosed to you at the point of collection or as required or permitted by law

Personal Information collected may be stored and processed in Australia or in any other country in which Plan A or its corporate affiliates, subsidiaries or agents maintain facilities. By using Plan A products and services (including our Website), you consent to any such secure transfer or information outside your country.

Disclosing Personal Information

We may share your Personal Information with corporate affiliates — to carry out transactions you request, to make our business or that of our corporate affiliates more responsive to your needs, including so that our corporate affiliates may provide you with information about those affiliates’ products and services, or for research or analysis.

In addition, we may share Personal Information to carry out transactions you request with Business Partners that help Plan A or our corporate affiliates customise, analyse and/or improve our communication or relationship with you. This may include requests relating to Plan A products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.

We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; to combat fraud or criminal activity; as required by law or regulation; if all or part of Plan A is sold or merges with another company; if Plan A reasonably believes it is necessary to protect the rights of Plan A, its customers, the public, or others; or with your consent.

We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with selected third parties for any purpose.

Integrity and Security
International Data Transfer

Plan A employs data protection measures designed to meet applicable international cross-border data transfer requirements to protect Personal Information

No Collection of Personal Information from Children

Plan A does not intend to collect personal information from children who identify themselves as being under 18 years of age. If you are under 18 years of age, please do not submit any Personal Information on this site without the express consent and participation of a parent or guardian.

Cookies and Log Files
How We Use Cookies

Our Website uses “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file.

We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly. Generally, Plan A may use cookies and the information they provide to: (a) personalise your online experience; (b) access your account information; (c) estimate its audience size; (d) determine the nature and extent of repeat usage; and (e) measure certain traffic patterns to understand how users’ habits are similar or different from one another so that we may improve our Website.

You have the ability to accept or decline cookies. Many web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Website and services that depend on cookies.

Analytics / Log Files

As is true of most web sites, our Website gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalise our communications with you.

Links to External Websites

This Privacy Statement applies only to the use and disclosure of Personal Information Plan A collects online through this Website. This Website may include links to the sites of Plan A’ Business Partners or to those of other third parties. Plan A cannot control and is not responsible for the privacy practices of such third-party sites. Plan A encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit.

Data Integrity and Access

Plan A employs commercially reasonable managerial and technical measures to protect the security and integrity of Personal Information collected online at this Website. You acknowledge, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Plan A strives to protect your personal information, Plan A cannot ensure the security of any information you transmit to or from this site.

How to Contact Us

If you would like to contact us for any reason regarding our privacy practices, please contact Plan A via email at

Changes to This Privacy Statement

Plan A may occasionally update this Privacy Statement. If Plan A materially changes this Privacy Statement or how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement’s effective date, located at the end of this section. We encourage you to periodically review this Privacy Statement.

Effective Date: 22nd October 2016